There has never been a more important time to build a sense of connection and confidence within our people, customers, and communities. In a world dominated by uncertainty and suspicion, leaders must build trust and empower their people with authenticity and resilience. Empathy is a process that fosters trust, deepens understanding and creates an environment of psychological safety even amidst the storms of a chaotic world.
It is the behaviours of leaders in these challenging times that creates confidence. Leaders who are consciously curious and willing to challenge their own ways of seeing the world can unlock deeper connections and effect great change in themselves and others. With a mixture of simple strategies, emotive stories and interactive tools, Daniel unpacks the steps needed for everyone to become an empathic leader empowering connection through authenticity and a shared understanding.
Learning outcomes
- Understand the hidden drivers of trust and confidence.
- Decoding the mental models that can anchor our perceptions.
- Tools to practice empathy and improve perspective-taking.
- Individuals to develop the key actions they will take to build a culture of empathy.
About the presenter
Daniel Murray
CEO and Founder, Empathic Consulting
After Daniel’s career in corporate strategy and management consulting within Australia’s largest Financial Services organisations, Daniel now helps businesses and leaders to drive performance through people, culture and empathy. Blending his background in mathematics and strategy, with a deep understanding of emotions, neuroscience and behavioural economics, Daniel has become an expert in building the capabilities, tools and strategies to embed Strategic Empathy.
As CEO of Empathic Consulting, Daniel has provided keynotes and training to PwC, Commonwealth Bank, Tyro, Macquarie Bank, AMP, Adaptovate, NSW Treasury, ICare and TAL. His ability to engage and entertain leaves his clients invigorated to strive for deeper levels of understanding and performance.